About Us

Health Guarantees

  • We offer a 7-day warranty on all freshwater fish (except Discus). We require the original receipt of purchase, as well as the fish to be replaced. We are not responsible for fish that are injured or die as a result of aggression by other fish in your tank.
  • We offer a 7-day warranty on all reptiles, provided we are satisfied with the environment they are kept in while in your care.
  • Due to the delicate nature of marine animals, we are unable to offer a warranty on marine fish and corals.

 

Return Policy

  • Refunds can be made within 15 days of purchase.
  • All items returned must include the receipt and original packaging.
  • All returns will be refunded by the method they were purchased (cash, debit, credit card or gift card).
  • Products returned after 15 days, will be credited to a store gift card.
  • All Sale Items and Special Orders are final.